Fine wines from around the globe, direct to your door

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GETTING STARTED

Help with shopping at ndjohn.co.uk
How do I shop at ndjohn.co.uk?
How do I set up an account?
How do I access my cart?
How do I learn about discount codes?
How do I search for a wine?
How do I narrow down my search results?
Can I add or ammend or add to an order once it has been placed and paid for?
Can I store my card details on your site for use next time I order?
I would like a VAT invoice. How do I get one?
Can I cancel an order?

DELIVERY

Everything you need to know about delivery charges, order tracking and more.
How much does delivery cost?
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Can I track my order online?
Can I specify a Saturday delivery?
Can I have my order delivered to an address other than the card address?
What do I do if I missed the delivery?
Where is my order?
My items have been despatched, but I have not received them.
Can I specify that the goods are left outside my address / in a safe place?

PAYMENTS AND SECURITY

Help with payment methods and security.
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Do you accept American Express cards?

MY ACCOUNT

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REWARD POINTS

Help with www.ndjohn.co.uk Reward Points
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How much are the Reward Points worth?
Are there any other ways to collect points other than making purchases?
How long are the points valid for?
How can I check my current Reward Points balance?
How do I redeem my points against future purchases?

ORDER PROBLEMS

Do you have a problem with your order?
My order has arrived damaged in transit.
I've signed for a damaged item. What do I do?
I have placed an order, but have not received an email confirmation.
My order has arrived, but the wine is not the advertised vintage that I specifically wanted.
I have opened a bottle of wine and it is spoilt. What do I do?