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New Display Item~If I don't find the answer to my question here, how can I find help?
If you can't find the answer to your question here, please contact the ND John Wine Merchants Customer Support Team. You can call us direct on 01792 644 688 (Lines are open 9am - 6pm, Monday to Friday), email us on mail@ndjohn.co.uk or fax us on 01792 646 600. Most enquiries are responded to within 1 hour. We aim to respond to all enquiries within 24 hours.

Can I shop at NDJohn.co.uk without logging in or registering?
Yes. ND John Wine Merchants website does not require you to register or login. You can browse, add products to your basket and buy from the website without logging in or registering. We endeavour to make the online shopping experience as simple and easy as possible.

Can I redeem shop bought gift vouchers on ndjohn.co.uk?
No. Unfortunately we are unable to accept vouchers online. We do accept them instore though.

How much is delivery?
We offer 2 options.
1. Collect your wines from our shop. This is, of course free of charge.
2. Courier Delivery. Items will be delivered in up to 7 days - although most items will be delivered in 24 / 48 hours. This option is priced at £9.95 per order.

Can I specify a delivery address which is different to the invoice address for my order?
Yes. To send the order to an address other than the billing address, then simply fill in the Invoice and Delivery addresses on the checkout page. The only exemption to this is for orders over £500 which must be delivered to the card holders address for security reasons.

Can I track my order?
Yes. We will send you you tracking details in your confirmation despatch email.

Can I pay using my American Express card?
Currently you cannot use American Express in this store. However, we are striving to change this ASAP and should be able to accept this card soon.

Can I send a personalised message with my order?
Yes. Simply fill in the "Additional Info" box on the checkout page with your message. We will add this to your gift.

How does the style guide work?
Our style ratings for wines and champagnes have been devised to help you choose a wine or champagne that you will like by grading our red wines according to their body and our white and rose wines according to their sweetness.
Red wines have a rating from A to E. An A rating is a light and easy to drink wine. At the other end of the scale, an E rated wine is a bigger and more concentrated wine with a greater sensation of fullness in the body.
Our white, rose wines and champagnes have been rated from 1 to 5, according to their sweetness. A number 1 rating indicates the driest wine e.g. Champagne (Brut) and Pinot Grigio. A number 5 indicates an exceptionally sweet dessert wine. The numbers in between give you a general idea of the style of the wine.

Will you deliver to my area?
We deliver to addresses throughout Mainland UK and Northern Ireland. We do not deliver to the Scottish Highlands, Scottish Isles, Channel Islands and the Republic of Ireland. For further information on delivery please see the Delivery Section

How do I cancel an order I placed?

Cancelled orders yet to be dispatched.
Orders that have not yet entered our dispatch process can be cancelled by sending an email with details of your order to orders@ndjohn.co.uk. These orders will be cancelled and a full refund given.

Cancelled orders already dispatched.
Orders which have entered our dispatch process or have been dispatched can be cancelled by sending an email with details of your order to orders@ndjohn.co.uk. These orders will be provided with a full refund less all courier charges.
Please do not send back cancelled orders without first emailing orders@ndjohn.co.uk to obtain your RA (Return Authorisation) number.
For full details please see our Terms and Conditions

What if my goods are damaged, lost or has missing items when received?
On the rare occasion where your order is damaged, lost or has missing products these will either be replaced free of charge or a credit will be issued. Please see our Terms and Conditions for full details.

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